Education Customer Care

When you need help, the timing and quality of the support you are offered is critical.

OfficeMax^® has pioneered a unique customer care system within our industry that ensures you receive the appropriate professional support you require when you need it.

Our three-tiered structure includes Education Specialist Account Managers, Field Service Response Teams and our National Contact Centre with each having specific roles and accountabilities in servicing the strategic and operational needs of your school. 

Account Managers

OfficeMax^® Education Specialist Account Managers provide support to your school throughout the entire ordering process. Quarterly reporting on what your school is spending provides insight on how to drive further procurement savings. 

Field Service Response Team

The Field Service Response Team is a unique OfficeMax^® initiative implemented to provide on-site support whenever and wherever required by someone who is trained to service, not sell. The FSR Team provides face to face support on issues such as product and range advice, product training, online ordering training and site related issues.

Their activities and recommendations are monitored by your Education Specialist Account Manager to ensure we complete the loop on our responses to your business needs. 

National Contact Centre

The National Contact Centre operates Monday – Friday from 8.00am to 7.00pm (AEST). Our Customer Care and Technical Training Program has prepared the National Contact Centre to respond on order placement, product and service enquiries, enquiries about existing orders and to facilitate visits from the FSR Team.

Telephone: 136 MAX (136 629)
Fax: 1800 022 824

If your query is out of hours, please email customercare@officemax.com.au and we’ll respond the next business day.