Delivery Information - MyDesk
Q. How long will my order take to be delivered?
Q. What if no one is available to accept my delivery?
Q. How much will my delivery cost?
Q. How many deliveries will I receive?
Q. How will I know if I am going to receive more than one delivery?
Q. How can I find out the delivery status of my order?
Q. Is you order classified as a Metropolitan, Country or Rural delivery?
Q.How long will my order take to be delivered?
Your order may come from:
- One of our own OfficeMax warehouses or
- Direct to you from our suppliers’ warehouses or
- Both
…depending on what types of products you order.
Standard Items
Your purchases of ‘Standard Items’ from our own OfficeMax® warehouses will be delivered by our partner, Australia Post.
- Metropolitan locations – Orders received by 5pm for delivery between 1 and 2 working days
- Country locations – Order received by 3pm for delivery between 1 and 3 working days (covers 99% of rural Australia).
You can be assured that your desk to door delivery will be handled by the most trusted and efficient delivery provider in Australia.
Non-Standard Items
If your order comes direct to you from one or more of our suppliers’ warehouses, we call these items ‘Non-Standard.’
You will be advised if you have purchased Non-Standard items in the Order Confirmation email we send you. (See ‘How much will my delivery cost?’ for further details.)
The majority of these orders will take between 1 and 4 working days to reach you. However some orders will take up to 10 working days to be delivered.
Every attempt will be made to deliver your purchases personally to you or obtain a signature from a colleague or family member as confirmation of receipt.
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Q.What if no one is available to accept my delivery?
Not sure if you will be home or in the office?
Standard Items
If you are not there to accept deliveries of ‘Standard Items’ from our own OfficeMax® warehouses, the courier will leave a card detailing the pick up address of your local Australia Post retail outlet.
Simply present this card and some current identification at your convenience to claim your goods.
Non-Standard Items
If you are not there to accept deliveries of ‘Non-Standard Items’ direct from our suppliers’ warehouses, their delivery contractors will leave a card with a contact number to re-organise the delivery.
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Q.How much will my delivery cost?
Standard Items
The standard delivery charge for both metropolitan and country orders is a flat $6.95.
Delivery charges can be viewed at any point of your shopping process by clicking on your shopping cart.
Non-Standard items
However, if an item in your cart is:
- Valuable
- Fragile or
- Big and Bulky
We classify them as ‘Freight Categories B and C* and additional charges will apply.
Rural Deliveries
If you are located in a ‘rural’ area or you order a large number of items in category C you may be prompted on Check Out to request a delivery quote for those particular items. (To find out if your delivery postcode is classified as rural please click here)
Our normal delivery model will not apply in these circumstances. Please phone 1300 MY DESK (1300 693 375) or complete our Contact Us form if you have any queries regarding this.
| Freight Category | Metropolitan Delivery | Country Delivery | Rural Delivery |
| Standard Items | $6.95 | $6.95 | Call 1300 69 3375 |
| Category B | $15.00 | $25.00 | Call 1300 69 3375 |
| Category C | $45.00 | $60.00 | Call 1300 69 3375 |
* Examples of category B items are software, gift cards, and medium sized items such as a notebook computer. Category C items are mostly larger furniture pieces.
Please be aware that you will only be charged one of the above listed delivery charges regardless of how many and what type of items that you have in your basket.
Examples of what you will be charged are listed below;
| The items in your basket are: | You live in a Metropolitan Area |
You live in a Country Area# |
You live in a Rural Area^ |
| All standard items | $6.95 | $6.95 | $6.95 |
| Standard items and some Category B items |
$15.00 | $25.00 | Call 1300 69 3375 |
| Standard items and some Category C items |
$45.00 |
$60.00 |
Call 1300 69 3375 |
| Standard items and some Category B items and some Category C items | $45.00 | $60.00 | Call 1300 69 3375 |
# ^ To find out if your delivery postcode is classified as Metropolitan, Country or Rural please click here.
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Q.How many deliveries will I receive?
You will be advised an estimate of how many deliveries you will receive at Checkout and in your Order Confirmation email.
In the majority of cases you will receive all of your purchases in one consolidated delivery.
However, you may receive more than one delivery if:
- One or more of your purchases are being delivered to you direct from our suppliers rather than out of an OfficeMax warehouse (We term these ‘Non-Standard Items’) or
- One or more of your purchases is not held in your ‘local state’ warehouse
Please be aware that you will only be charged one delivery charges regardless of how many deliveries we send you.
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Q.How will I know if I am going to receive more than one delivery?
Before you are asked to confirm your order at Check Out, you will be notified how many deliveries you should expect to receive.
You will again be notified of this in your Order Confirmation email.
On dispatch of each delivery you will be sent a further notification email.
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Q.How can I find out the delivery status of my order?
OfficeMax® MyDesk Members can view the status of their order by checking within My Account.
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Q.What is transit cover?
On Check Out you will be offered the option of purchasing additional Transit Cover for $7.95.
Transit Cover provides you with peace of mind coverage for the loss or damage of your purchases up to the value of $5,000.
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Q.Is you order classified as a Metropolitan, Country or Rural delivery?
| State/Territory | Metropolitan Postcode Range | Country Postcode Range | Rural Postcode Range |
| New South Wales | 1000 - 2263 2500 - 2530 2555 - 2574 2740 - 2786 2890 |
0200 - 0299 |
|
| Norfolk Island | 2899 | ||
| Victoria | 3000 - 3220 3335 - 3341 3425 - 3443 3750 - 3811 3910 - 3920 3926 - 3944 3972 - 3978 3980 - 3983 8000 - 8999 |
3221 - 3334 3342 - 3424 3444 - 3749 3812 - 3909 3921 - 3925 3945 - 3971 3979 3984 - 3999 2648 2715 2717 - 2719 2731 - 2739 |
|
| Queensland | 4000 - 4299 4500 - 4549 9000 - 9299 9400 - 9596 9700 - 9799 |
4300 - 4449 4450 - 4499 4550 - 4676 4680 - 4699 4700 - 4701 4737 - 4805 4806 - 4820 4831 - 4850 4870 - 4872 9597 - 9599 9880 - 9999 |
4677 - 4679 4702 - 4736 4821 - 4830 4851 - 4869 4873 - 4899 |
| South Australia | 5000 - 5199 5800 - 5999 |
5200 - 5261 5264 - 5266 5311 - 5349 5357 - 5359 5414 - 5449 5473 - 5499 5523 - 5599 2880 |
5262 - 5263 5267 - 5310 5350 - 5356 5360 - 5413 5450 - 5472 5500 - 5522 5600 - 5749 |
| Western Australia | 6000 - 6214 6800 - 6999 |
6215 - 6536 6538 - 6637 6647 - 6700 6715 6719 6724 6744 - 6750 6763 - 6764 6771 - 6799 |
6537 6638 - 6646 6701 - 6714 6716 - 6718 6720 - 6723 6725 - 6743 6751 - 6762 6765 - 6770 |
| Tasmania | 7000 - 7999 | ||
| Northern Territory | 0800 - 0821 0823 - 0834 0900 - 0999 |
0822 0835 - 0899 |