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Once you have determined the best printing machine for your business OfficeMax® can help you to manage your device with our printer support services.
OfficeMax® has a national team of engineers and technical specialists who provide a complete portfolio of printer support services designed to fit your business needs. This service is designed to ease the pressure on your internal IT resources and reduce the cost of managing your printing fleet.
Our Printer Support Service options include;
Printer installation for standalone laser or ink printers, copiers or multifunction printers. This service is designed to minimise the disruption to your business workflow and provide time and resource savings. OfficeMax® engineers are fully certified and experienced in loading, handling and configuring devices to suit most office environments. The printer installation service includes unpacking and connecting the printer, installation of supplies, and testing and configuring business IP addresses.
Installation of consumables and accessories such as paper trays,
duplexing units, network cards, maintenance kits and fusers.
Automated toner and consumable fulfilment. This means that once
your cartridge reaches 10% capacity a replacement will automatically be sent. You will never need order or stock toner again.
Certified Technician printer repairs and maintenance with a four hour to next business day response time. This is available on most leading brands including HP, Lexmark, Brother, Samsung and Canon. Included in our printer maintenance work is the diagnosis of any potential wear and tear issues that have the potential to disrupt the workflow of an office.
OfficeMax® can also proactively monitor your site for any printing errors and arrange service on your behalf. Regular preventative maintenance of your printing machines will reduce paper jams, improve print quality and limit costly breakdowns and repairs.
Provision of Extended Warranties on new and existing printers. Printers that are already outside of their standard warranty period can in many cases also be accommodated with an extended or tailor-made warranty to suit your business.
Decommissioning of old printers including redeployment, removal and recycling.
Flexible cost centre management, reporting and invoicing. With our national team of qualified and experienced technicians and our speedy response times OfficeMax® is a great choice as your business’s printer support services partner.
For more information contact your OfficeMax® Account Manager
or phone 136 629 (136 MAX). Email:
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The Printer Support Desk operates Monday to Friday from 8:30am to 5:00pm (AEST), excluding public holidays.
To book your printer support service simply:
Email:
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or call our dedicated Service Centre number: 1800 647 063
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